1 Do you have a variety of
support channels that
customers use and want?2 Do you store customer
data in one central location?3 Are your channels integrated?4 Do you offer automation?5 Do you have an action plan?
A great omni-channel experience isn’t just about having multiple channels: it’s about making sure those channels are connected, integrated and all work together in a consistent way with the CRM, and or other success tools your company already has in place.
UC refers to the integration of communication tools (voice, video, IM, SMS, presence) that help people exchange ideas and do their jobs more effectively. Our team can help you obtain the best UC system for your business; independent of your contact center. We can also help to identify the best UC enabled contact center that can work seamlessly with your existing voice system.
Over 30 years experience helping customers utilize best communications technology to make more money, lower costs, increase efficiencies and delight customers. Special expertise in Unified Communications and Contact Center solutions.